Who are we?
We are two girlfriends who have been friends for ever. Well maybe not forever but since 1986 which seems like forever. We met at our first job, at a Kentucky Fried Chicken,yes I am admitting that I wore a polyester uniform and hat for a very long time… I actually loved that job. We hit it off right away and have been friends ever since. I think that what has kept us so close after all these years is our work ethic, our love of money (and life), and most of all the fact that we are always right:-) 
Sheila and I (Jenn) talk business all of the time. We have both been in the customer service industry since we were old enough to work. We always have worked hard to earn a living and waiting on the public can be extremely difficult. Because we work hard to provide exceptional customer service we expect it in return. When we don’t get even decent service, Sheila and I tend to compare notes.
We thought this site might be a great place to share our thoughts on customer service and how easy it can be to make people happy, and take our money. Hopefully some businesses will check out this site and learn a thing or two about how to treat customers and most importantly how to take our money!!